Privacy Policy

At Paws & Co., your privacy matters to us just as much as your pet's happiness. This policy explains what information we collect when you shop with us and how we use it — in plain, simple language.

When you place an order or create an account, we collect your name, email address, shipping address, and payment details. We may also collect information about your pets (like species or life stage) if you choose to share it so we can personalise your experience. We only collect what we actually need to serve you well.

We use your information to process and ship your orders, send you order confirmations and shipping updates, and provide customer support. If you opt in, we'll also send you pet-care tips, new product announcements, and the occasional special offer. We never sell your personal information to third parties — ever.

We use cookies to keep your shopping cart working, remember your preferences, and understand how visitors use our site so we can improve it. You can disable cookies in your browser settings, though some parts of the site may not work as smoothly.

We use industry-standard SSL encryption to protect your personal and payment information during transmission. Your payment details are processed securely through our payment provider and are never stored on our servers.

We share your information only with trusted partners who help us run our store — such as our shipping carriers and payment processor — and only to the extent needed to fulfil your order. These partners are required to keep your data secure and may not use it for any other purpose.

You can request to view, update, or delete your personal information at any time by getting in touch with us. You can also unsubscribe from our marketing emails at any time using the link at the bottom of any email we send.